Refund and Returns Policy
At Direct2Readers.com, we connect readers with the stories they love and storytellers with the audience they deserve. Because books and other storytelling content may be purchased either directly through our marketplace or via external retailers, our refund and returns policy varies depending on the purchase method.
Purchases Made Through External Retailers
Many books, audiobooks, and other storytelling products on Direct2Readers.com include links to third-party retailers (such as Amazon, Barnes & Noble, Apple Books, and others). If you purchase a product through one of these retailers, the refund and return policies of that retailer will apply.
🔹 How to Request a Refund:
- Please visit the retailer’s website and follow their refund/return policy.
- Direct2Readers.com does not handle refunds or exchanges for purchases made outside our platform.
Purchases Made Directly on Direct2Readers.com
If you purchase a digital product (such as an eBook, audiobook, or serialized content) or a physical book fulfilled through our partners (Bookshop.org, Lulu, or BookFunnel) directly on Direct2Readers.com, the following policies apply:
Digital Products (eBooks, Audiobooks, Serialized Fiction)
- All digital sales are final.
- Due to the nature of digital content, we cannot offer refunds or exchanges once a digital product has been downloaded or accessed.
- If you experience issues with your download, please contact support@direct2readers.com, and we will assist in resolving the issue.
Physical Books (Fulfilled via Bookshop.org, Lulu, or BookFunnel)
- Refunds and returns for physical books are subject to the policies of our fulfillment partners.
- If your book arrives damaged or is incorrect, please reach out to us at support@direct2readers.com with your order details, and we will direct you to the appropriate partner to resolve the issue.
- Return shipping costs may apply, depending on the fulfillment provider’s policies.
Exceptions & Special Cases
We understand that unique situations arise. If you believe you have a special circumstance that warrants a refund, please contact us within 7 days of purchase at support@direct2readers.com, and we will review your request on a case-by-case basis.
Need Help?
For any questions regarding purchases, refunds, or technical issues, please contact our support team at support@direct2readers.com. We’re here to help!
